Privacy Policy

This Privacy Policy applies to airconditioningbenowa.com.au (this website), operated as Air Conditioning Benowa. Air Conditioning Benowa is fully licensed, insured and ARC-certified, Lic #83326 and ARC #L160535, and operates under a parent business identity that provides air conditioning services across the Gold Coast.

This policy explains what personal information we collect through this website, why we collect it, how we use and store it, who we share it with, and the rights you have over your own information. It applies to this website only, and does not cover any other website, app or service you may use.

We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using this website or submitting information through the contact form, you agree to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not submit personal information through this website, and contact us by phone instead if you have any questions.

We only collect the personal information that is reasonably necessary to respond to your enquiry, provide our air conditioning services, and understand how this website is used. We collect this information in three ways.

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details from the contact form
• Any other information you provide when you contact us by phone or describe your air conditioning issue to our team

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address, used only to understand which Gold Coast suburbs visit this website

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site, such as the time and length of the call
• Conversion data from Google Ads or other ad platforms if you arrived via a paid advertisement, which helps us understand which channels bring genuine enquiries

We use your personal information only for the specific purposes set out below. We do not use it for any purpose beyond what is reasonably necessary to run this business and respond to you.

• To respond to your contact form submission or phone call and arrange a quote or booking
• To book and complete air conditioning work for your property, including installation, repairs, replacement and cleaning
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve this website and understand which pages help visitors, using Google Analytics
• To attribute marketing channels, using call tracking and Google Tag Manager, so we understand which advertising and search activity brings real enquiries
• To comply with legal obligations, such as tax records, licence reporting and any obligations under Queensland air conditioning regulation

• Cloudflare: hosts this website and protects it from malicious traffic. Processing occurs in the United States, with global edge presence. See Cloudflare's privacy policy at cloudflare.com/privacypolicy.
• Google Analytics 4 and Google Tag Manager: analyse how this website is used. Processing occurs in the United States. See Google's privacy policy at policies.google.com/privacy.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system: receives contact form submissions so we can respond to your enquiry.

We do not share your data with any other third party, and we do not sell your data. We do not use your data for third-party advertising remarketing or retargeting beyond the standard Google Ads conversion tracking described above.

This website uses cookies for analytics and tag management purposes. Cookies are small text files stored on your device by your browser that help us understand how the site is used, such as which pages are visited and how long visitors stay. We do not use cookies to identify you personally.

You can disable cookies in your browser settings at any time, though some features of this website may not work as intended if you do. Most browsers explain how to view, manage or block cookies in their help or settings menu. Disabling cookies will not affect your ability to call us or submit the contact form.

Your personal information is stored electronically, using the third-party services listed above. We do not keep physical paper records of contact form submissions beyond what is needed for immediate follow-up. Access to stored data is limited to staff who need it to respond to your enquiry or complete your booking.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics default settings, currently 14 months
• Call recordings, if any: retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have a number of rights over the personal information we hold about you. To exercise any of these rights, contact us using the phone number below.

• Access: you can ask what personal data we hold about you, and we will provide it within a reasonable time unless a legal exception applies
• Correction: you can ask us to correct any personal data that is inaccurate, incomplete or out of date
• Deletion: you can ask us to delete your data, subject to our legal record-keeping requirements under Australian tax and business law
• Complaints: you can raise a concern with us directly first, and we will do our best to resolve it. If it remains unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We will respond to any request to exercise these rights within a reasonable time, and will explain our reasons if we are unable to action a request in full.

We take reasonable steps to protect the personal information we hold, including securing this website through Cloudflare, using HTTPS encryption for all traffic, and restricting access to our lead-management system to authorised staff only. We review our data handling practices from time to time to keep them appropriate to the information we hold. No method of transmission over the internet or electronic storage is completely secure, but we work to protect your information to a reasonable standard.

This website is not directed at children under the age of 16, and we do not knowingly collect personal data from children. Our services are provided to adult homeowners and businesses. If a parent or guardian becomes aware that their child has submitted personal data through this website, please contact us using the phone number below so we can remove it.

We may update this Privacy Policy from time to time, for example if we start using a new third-party service or if our legal obligations change. Any changes will be reflected on this page with a new "last updated" date at the top of the policy. We encourage you to review this page periodically. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Benowa
• Operating under: a parent business identity, fully licensed, insured and ARC-certified, Lic #83326, ARC #L160535
• Phone: (07) 5661 9543
• Website: airconditioningbenowa.com.au